FAQ
Frequently asked questions
Refurbished products
What does "refurbished" mean at TAB Retail?
A refurbished item has been used before and has been inspected, cleaned, fully tested and restored to full working order by our team before sale. It comes with a 12-month warranty. The grade on the listing (Excellent, Very Good or Good) describes cosmetic condition only; every grade is fully functional.
What's the difference between Open Box and refurbished?
Open Box items are unused. The box has been opened, usually because the item was returned to a retailer, but the item itself is as new. Refurbished items have been used and restored. Both carry our 12-month warranty.
What do the grades mean?
Excellent: very light or no visible signs of use. Very Good: faint scuffs or minor surface scratches. Good: moderate scratches or scuffs, our most affordable grade. Full details are in our refurbished grades guide.
Do refurbished laptops come with a charger?
Yes. Every laptop we sell includes a compatible power adapter. Laptops are UK models with a UK keyboard layout unless the listing says otherwise.
Are refurbished laptops wiped and reinstalled?
Yes. Storage is fully wiped and the operating system shown on the listing is freshly installed, so the laptop is ready to set up as new.
Do you sell faulty or "for parts" items?
Occasionally, and they're always clearly marked as faulty in the title and condition. They are never graded as refurbished.
Warranty and returns
What warranty do you offer?
12 months on every refurbished, open-box and used item, from the day it's delivered. New items carry the manufacturer's warranty. See our warranty page.
What is your returns policy?
You have 60 days from delivery to return any item for a full refund of the item price, double the statutory minimum. Faulty items can be returned at our expense. Refunds are made within 2 working days of the return arriving, usually the same day.
What if my item is faulty?
Contact us first and we'll arrange the return and cover the return carriage. Within 30 days of delivery you're entitled to a full refund; after that we repair or replace under warranty, and refund if we can't.
Delivery
How much is delivery?
Standard UK delivery is free on every order. Faster or premium services, where offered, are priced at checkout.
How quickly will I get my order?
Orders placed before 1pm Monday to Friday are normally despatched the same working day. Mainland UK deliveries arrive the next working day after despatch for almost all orders. Highlands and Islands, Northern Ireland, Isle of Man, Channel Islands and Scilly usually take 2 to 4 working days. Every order is tracked and you'll receive the tracking number by email.
Do you ship internationally?
Yes, to most destinations, using Royal Mail International Tracked and DPD. Europe typically takes 3 to 7 working days. Any import duty or tax charged at the destination is the buyer's responsibility unless it was collected at checkout.
Buying from us
Is it cheaper to buy on your website than on eBay or Amazon?
Yes. Marketplace fees are built into our eBay and Amazon prices. Buying direct on tab-retail.co.uk always gets you our lowest price for the same unit, with the same warranty and returns.
Do you provide VAT invoices?
Yes. We're VAT registered (GB152467019) and a VAT invoice is issued with every order, so business customers can reclaim VAT.
Do you sell to businesses or in bulk?
Yes. For multiple units, schools or office refreshes, contact us at info@tab-retail.co.uk or on 01283 229108 and we'll quote on current stock.
Where are you based?
Woodville, near Swadlincote in Derbyshire. All orders are despatched from our own warehouse there.