Shipping & Returns
Delivery & Returns
Delivery
When we despatch. We despatch Monday to Friday. Order before 1pm and your order is normally despatched the same working day; after 1pm, the next working day. We don't despatch at weekends or on bank holidays.
How it's sent. We use Royal Mail Tracked 24 and DPD next-day services, chosen per parcel. Every order is tracked, and you'll receive the tracking number by email when it ships.
How long it takes:
- Mainland UK — next working day after despatch for almost all orders.
- Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands, Scilly — usually 2–4 working days; courier "next day" services don't apply in these areas.
- International — we ship to most destinations on Royal Mail International Tracked and DPD services. Delivery typically takes 3–7 working days in Europe and longer elsewhere. Any import duty or tax charged at the destination is the buyer's responsibility unless it was collected at checkout.
Delivery cost. Standard UK delivery is free. Where faster or premium services are offered, prices are shown at checkout.
If something goes wrong. If your parcel hasn't arrived within the estimate, contact us at info@tab-retail.co.uk — we'll chase the carrier and sort it, whether that's a redelivery, replacement or refund.
Returns
60-day returns. Changed your mind? You have 60 days from delivery to return any item for a full refund of the item price — double the statutory minimum. Please return goods complete, unused and in their original packaging; return postage for change-of-mind returns is your responsibility.
How to return. Email info@tab-retail.co.uk with your order number and we'll confirm everything before you send — it makes refunds faster. Returns address: TAB Retail Ltd, Unit 2 Littlehorn Industrial Estate, Thorn St, Woodville, Swadlincote, Derbyshire DE11 7DN. We recommend a tracked service, as the goods are your responsibility until they reach us. Bought through eBay or Amazon? Open the return through the marketplace — it links straight into our returns system.
Refund timing. We refund to your original payment method within 2 working days of receiving the return, and usually much sooner — most refunds are processed the day the item arrives back.
Faulty items. If something is faulty, contact us first and we'll arrange the return — we cover the return carriage on faulty goods. Within 30 days of delivery you're entitled to a full refund; after that we'll repair or replace under warranty, and refund if we can't. Refurbished items carry our 12-month warranty (longer where the listing says so); new items carry the manufacturer's warranty. If a returned item tests fully functional with no fault found, we'll contact you to discuss the options before doing anything.
What can't be returned. Software, licences and sealed consumables once unsealed or activated — unless faulty. Your statutory rights are never affected.
Last updated: 11 August 2026