null

Our Warranty

Our 12-month warranty

Every refurbished, open-box and used item we sell is covered by a 12-month warranty from the day it's delivered. Where a listing states a longer warranty, the longer period applies. Brand new items carry the manufacturer's own warranty instead.

What's covered

Any fault that stops the item working as described, that isn't caused by accidental damage, misuse or normal wear, for 12 months from delivery.

What happens if something goes wrong

  1. Contact us first at info@tab-retail.co.uk or on 01283 229108 with your order number and a description of the fault. Many issues can be sorted without a return.
  2. We arrange the return and cover the return carriage on faulty goods. Don't post anything back before we've confirmed, as that makes everything slower.
  3. Within 30 days of delivery you're entitled to a full refund if the item is faulty.
  4. After 30 days we'll repair or replace the item under warranty, and refund you if we can't.

Refunds go back to your original payment method within 2 working days of the item arriving with us, and usually the same day.

What isn't covered

  • Accidental damage, liquid damage or damage caused by misuse
  • Cosmetic wear that was described in the listing's grade or condition note
  • Software, licences and sealed consumables once opened or activated, unless faulty
  • Is the battery covered by the warranty? Yes, for 6 months. Every battery is tested before sale and holds at least 80% of its original capacity. Gradual capacity loss after six months is normal wear and not a fault.

No fault found

If a returned item tests fully functional with no fault found, we'll contact you to discuss the options before doing anything else.

Bought on eBay or Amazon?

The same warranty applies. Open the return or contact us through the marketplace and it links straight into our returns system.

Your statutory rights

Nothing on this page affects your statutory rights under the Consumer Rights Act 2015.

Returns address: TAB Retail Ltd, Unit 2 Littlethorn Industrial Estate, Thorn Street, Woodville, Derbyshire DE11 7DN. Please use a tracked service, as goods are your responsibility until they reach us.